TRAFFIC DELAYS & TRAVEL TIME POLICY

EAGLE GTS DELUXE RIDESHARE LLC

Your Journey. Our Priority.

1. OUR COMMITMENT

EAGLE GTS DELUXE RIDESHARE LLC is committed to providing safe, reliable, comfortable, and punctual private transportation services throughout Southern California.

We make reasonable efforts to arrive at scheduled pickup locations on time and transport passengers safely and efficiently to their destinations.

Customer safety, professional service, and clear communication are fundamental to our transportation operations.

2. TRAFFIC CONDITIONS AND UNEXPECTED DELAYS

Travel times are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Heavy traffic congestion and unexpected highway delays.

  • Traffic accidents and emergency road closures.

  • Highway construction, detours, and maintenance.

  • Severe weather and natural disasters.

  • Airport congestion, access restrictions, and security procedures.

  • Emergency situations and other unforeseen transportation conditions.

EAGLE GTS DELUXE RIDESHARE LLC makes reasonable efforts to monitor traffic conditions and select appropriate routes.

However, exact travel times and arrival times cannot be guaranteed under all circumstances.

3. AIRPORT TRANSPORTATION

Customers requesting transportation to airports, including Los Angeles International Airport (LAX), Long Beach Airport (LGB), and John Wayne Airport (SNA), are encouraged to allow sufficient time for their scheduled flights.

Passengers should consider:

  • Airline check-in requirements.

  • Domestic or international flight schedules.

  • Baggage check-in procedures.

  • Airport security screening.

  • Boarding deadlines.

  • Traffic conditions and anticipated travel times.

Customers are responsible for providing accurate flight information and following their airline’s recommended airport arrival times.

Our company will make reasonable efforts to consider anticipated traffic conditions when coordinating scheduled airport transportation.

4. FLIGHT DELAYS AND AIRPORT PICKUPS

Customers requesting airport pickup services should provide accurate information, including:

  • Airline name and flight number.

  • Departure airport and flight date.

  • Scheduled departure time.

  • Arrival airport and arrival date.

  • Scheduled arrival time.

  • Domestic or international flight designation.

  • Checked baggage information.

  • Requested airport pickup time.

When flight-monitoring services are available, EAGLE GTS DELUXE RIDESHARE LLC may use updated flight information to coordinate pickup arrangements.

Flight delays, cancellations, baggage claim delays, immigration processing, customs inspections, and airport congestion may affect passenger pickup times.

Customers should notify our company as soon as reasonably possible of significant changes to their travel arrangements.

Flight monitoring does not guarantee that the company will receive every flight status change or know when a passenger has completed baggage claim or customs processing.

5. CUSTOMER COMMUNICATION

EAGLE GTS DELUXE RIDESHARE LLC recognizes the importance of communication before and during scheduled transportation services.

When significant transportation delays become known, our company will make reasonable efforts to provide updated arrival estimates or revised pickup arrangements.

Customers are encouraged to maintain an accessible telephone number and email address.

Transportation-related notifications may be provided through telephone calls, email, or text messages, subject to service availability and applicable consent requirements.

Customers should promptly communicate changes affecting their scheduled transportation.

6. RESPONSIBILITY AND LIMITATIONS

EAGLE GTS DELUXE RIDESHARE LLC makes reasonable efforts to provide transportation according to agreed pickup schedules.

However, travel times and arrival estimates are subject to traffic conditions, weather, airport operations, and other circumstances that may affect transportation.

The company cannot guarantee a particular arrival time under all circumstances.

Nothing in this policy excludes or limits responsibility for negligence, misconduct, or any other liability that cannot legally be excluded or limited.

Any dispute concerning transportation delays or service performance will be evaluated according to the circumstances and applicable law.

7. MISSED FLIGHTS AND UNEXPECTED TRANSPORTATION DELAYS

Customer Responsibilities

Passengers are responsible for providing accurate flight departure information, selecting an appropriate pickup time, and allowing sufficient time for airline check-in, baggage processing, security screening, and boarding.

Customers are encouraged to follow their airline’s recommended airport arrival times and consider additional travel time during periods of heavy traffic.

Unexpected Traffic Delays

Transportation schedules may be affected by unforeseen circumstances, including traffic accidents, highway closures, severe weather, emergency conditions, and other events beyond the company’s reasonable control.

When significant delays occur, EAGLE GTS DELUXE RIDESHARE LLC will make reasonable efforts to communicate with passengers and identify appropriate alternative routes when safely available.

Missed Flights

If a passenger misses a scheduled flight because of an unexpected transportation delay, the circumstances will be reviewed individually.

The company does not guarantee that passengers will arrive in time for a particular flight and is not automatically responsible for airline rebooking fees, replacement tickets, accommodations, or other resulting expenses when delays arise from circumstances beyond its reasonable control.

However, nothing in this policy excludes or limits liability arising from the company’s negligence, failure to exercise reasonable care, or other responsibilities that cannot legally be excluded.

Customer Assistance

When reasonably possible, EAGLE GTS DELUXE RIDESHARE LLC will assist affected passengers by providing updated travel information and coordinating appropriate transportation arrangements.

Our Commitment

Our priority remains the safety, comfort, and timely transportation of every passenger.

8. CUSTOMER ACKNOWLEDGMENT

By requesting or using transportation services provided by EAGLE GTS DELUXE RIDESHARE LLC, customers acknowledge that:

  • Travel times are estimates rather than guaranteed arrival times.

  • Traffic congestion, road closures, weather, and other unexpected circumstances may affect transportation schedules.

  • Flight delays, baggage claim procedures, and airport operations may affect scheduled pickups.

  • Customers are responsible for providing accurate reservation and flight information.

  • Customers should allow sufficient travel time to meet airline check-in and boarding requirements.

  • The company will make reasonable efforts to provide safe transportation and communicate significant delays.

This acknowledgment does not waive any rights or protections provided under applicable law.

EAGLE GTS DELUXE RIDESHARE LLC

Private & Executive Transportation Services

Serving Southern California

Reservations and Inquiries:
hector@eaglegtsdeluxe.com

Website: eaglegtsdeluxe.com

Your Journey. Our Priority.